Non-Emergency Medical Transportation
Safe, dependable rides to every appointment.
Door-to-door wheelchair and ambulatory transportation for seniors and individuals with mobility needs, in town and across rural Mid-Michigan. Trained, compassionate drivers. On time, every time.
Our Services
Transportation matched to your mobility needs
Whatever your level of mobility, we have a safe, comfortable option. Every ride includes door-to-door assistance from a trained driver.
Wheelchair Transport
For riders who use a manual or power wheelchair. Our vans are equipped with hydraulic lifts and secure four-point restraints.
- Standard, oversized & bariatric chairs
- Lift-equipped, ADA-compliant vans
- Securement by trained staff
Ambulatory Assistance
For riders who can walk with a little help. We offer a steady arm, curb-to-curb support, and a friendly, patient escort.
- Walkers, canes & scooters welcome
- Hands-on door-through-door help
- Comfortable, sedan & van options
Where we take you
Simple & Stress-Free
Booking a ride in three easy steps
No apps to figure out, no runaround. A real person helps you every step of the way.
Call or request online
Tell us the date, time, pickup and drop-off, and what kind of assistance you need. We confirm the details with you.
We arrive on time
A trained driver arrives in a clean, fully equipped vehicle and helps you safely from your door to the vehicle.
Relax — we handle the rest
We get you there safely and comfortably, wait or return as arranged, and bring you home with care.
Why CarePath
Care is in our name — and in every ride
We treat every rider like family. From the first phone call to the final drop-off, our focus is your safety, comfort, and dignity.
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Safety First, Always
Fully insured, regularly inspected vehicles and drivers trained in safe transfers, securement, and passenger assistance.
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Compassionate, Patient Drivers
Friendly professionals who take the time to help, never rush you, and treat you with respect.
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Reliable & On Time
Dependable pickups and proactive communication so you never worry about missing an appointment.
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Door-Through-Door Service
We don't just drop you at the curb — we assist you all the way to where you need to be.
Peace of mind for families
Caring for a loved one from afar? We keep you informed and make sure they get where they need to go, safely.
Service Area
Serving Mid-Michigan, town and country
Based in Saginaw, we provide non-emergency medical transportation across these counties, including their rural communities, and much of West Michigan. Not sure if we cover your area? Give us a call — we're happy to help.
Rural pickups are a core part of our service, not an exception. Call or request a ride and we'll confirm timing for your location. Same-day requests are welcome based on availability.
Check My AreaRural Transportation
Rural communities are at the heart of what we do
In much of Mid-Michigan, the nearest specialist, dialysis center, or hospital can be a long drive away, and public transit doesn't reach. We built CarePath to close that gap.
Long-distance medical trips
Rides from rural homes to regional hospitals, specialists, and dialysis centers, with distance quoted upfront.
Country addresses welcome
Long driveways, gravel roads, and homes off the main road. Tell us about your pickup and we'll plan for it.
Wait-and-return trips
For long appointments far from home, we can wait or come back, so you're not stranded miles away.
Recurring rural schedules
Standing rides for dialysis and therapy, planned around longer travel times.
Payment & Insurance
Ways to pay for your ride
Every situation is different. Here's how rides are typically paid for in Michigan — and we're happy to help you sort out your options before you book.
Pay per trip
The simplest option, with no insurance paperwork. Rates depend on distance, wait time, and the level of assistance needed. Call for a free quote before you book.
- Upfront quote, no surprises
- First 15 minutes of waiting free, then $25.00 per hour
- Free cancellation with 24 hours' notice; $15.00 late-cancellation and $30.00 no-show fees. See our Terms of Service.
- Pay at the end of your ride: tap or insert any major credit or debit card in the vehicle, or use Cash App
Michigan Medicaid
Medicaid covers rides to covered medical appointments for members who have no other way to get there. Rides are scheduled through your Medicaid Health Plan or your local MDHHS office.
- Call the member services number on your plan card to schedule
- Ask your plan whether CarePath Transport is an approved provider
Medicare & Medicare Advantage
Original Medicare (Parts A and B) generally doesn't cover routine wheelchair van rides. Many Medicare Advantage plans include a transportation benefit.
- Check your plan's Evidence of Coverage
- Or call your plan's member services to ask about ride benefits
Facility & agency billing
Hospitals, dialysis centers, care facilities, and agencies can set up an account with standing orders and consolidated invoicing.
- One point of contact for scheduling
- Recurring rides set up once
Not sure what's covered? Call (989) 481-1186 and we'll help you figure it out. Coverage rules vary by plan and change over time, so always confirm with your plan.
For Facilities & Case Managers
A transportation partner for your patients
Discharge planners, dialysis centers, senior living communities, and case managers rely on us for dependable, door-through-door rides.
Learn About PartneringStanding orders
Set up recurring dialysis and therapy rides once.
Hospital discharges
Same-day discharge rides home or to rehab, based on availability.
One point of contact
A dedicated line for your team's ride requests.
Careers
Now hiring caring, dependable drivers
Drive with purpose and make a real difference in people's lives. Learn about the role and apply online in minutes.
Questions & Answers
Frequently asked questions
How far in advance should I book a ride?
Do you accept Medicaid or insurance?
Can a family member or caregiver ride along?
What areas do you serve?
Do you serve rural areas?
Can you set up recurring rides for dialysis or therapy?
Ready to book your ride?
Call now for same-day availability, or request a ride online and we'll take care of the rest.
Get In Touch
Book a ride or ask a question
Fill out the form and our team will reach out to confirm your trip. For same-day or urgent rides, call us at (989) 481-1186.
Office
203 S. Washington Ave
Saginaw, MI 48607
Hours
Open 24 hours a day, 7 days a week
Rides and scheduling
Call (989) 481-1186 and a real person will help you book in minutes.